Emotional Intelligence for Managers - Perth

Emotional Intelligence for Managers - Perth

You know that feeling when one of your team members storms into your office, clearly upset about something, and you're just hoping you don't make it worse? Or when you're trying to give feedback to someone who shuts down the moment they sense any criticism coming their way? Yeah, we've all been there. Managing people isn't just about processes and KPIs - it's about navigating the messy, complicated world of human emotions, including your own.

Here's the thing - you weren't promoted because you were great at reading people's moods or managing conflict. You probably got the job because you were good at the technical stuff. But now you're dealing with Sarah who's been snappy all week because her workload's overwhelming, or Tom who takes everything personally, or that team meeting where the tension was so thick you could cut it with a knife.

This isn't one of those courses where we'll tell you to "be more empathetic" and send you on your way. We're talking about practical skills you can actually use when you're in the thick of it. Like how to have a conversation with someone who's clearly struggling without making them feel like you're psychoanalysing them. Or how to deliver news that people won't want to hear without creating drama that lasts for weeks.

The reality is, managers with higher emotional intelligence get better results from their teams. Not because they're "nicer" - because they know how to read the room, communicate in ways that actually land, and handle the inevitable workplace conflicts before they blow up into major issues. They also sleep better at night because they're not constantly worried about the interpersonal stuff that's happening in their team.

You'll learn how to spot the early warning signs when someone's about to hit their breaking point, so you can step in before they burn out or quit. We'll show you how to give feedback that people can actually hear and act on, rather than the kind that makes them defensive and resentful. And yes, we'll cover how to manage your own emotional reactions when someone's pushing all your buttons in a meeting.

What You'll Learn:
- How to read what's really going on with your team members (beyond what they're telling you)
- Techniques for having difficult conversations that don't end in tears or resignation letters
- Ways to give feedback that motivates rather than crushes people
- How to manage your own stress and emotional reactions when everything's hitting the fan
- Strategies for dealing with team conflict before it becomes toxic
- Methods for building trust with people who have completely different communication styles
- Practical tools for supporting team members through change and uncertainty

This isn't about becoming everyone's therapist or best friend. It's about becoming the kind of manager people actually want to work for - someone who gets things done while treating people like human beings rather than resources to be managed. The kind of manager who can tell when someone needs support versus when they need a gentle push, and who can navigate office politics without losing their integrity.

The Bottom Line:
You'll walk away with practical tools you can use immediately to improve how you communicate with your team, handle conflicts more effectively, and create a work environment where people can do their best work without constantly walking on eggshells. Most importantly, you'll feel more confident dealing with the people side of management, so you can focus on getting results rather than constantly putting out interpersonal fires.